Heriot-Watt University incident

Automated document ingestion is unavailable in Banner Document Manager

Major Vendor's status page →

Ongoing since 02:00 PM UTC, affecting Banner (Student Records System) and Student Administration Systems and 1 more.

investigating Nov 11, 2026, 04:54 PM UTC

Any new supporting documents uploaded by students for TSS/MC are not being automatically ingested into Banner Document Manager (BDM). While students will still be able to upload documents, the documents not be visible to staff via BDM.

Started
Nov 11, 2026, 02:00 PM UTC
Resolved
Ongoing
Duration
● 3h 50m
Detected by Pingoru
Nov 11, 2026, 02:00 PM UTC

Affected components

Banner (Student Records System)Student Administration SystemsSystems for StaffBanner WorkflowBanner Document Manager

Update timeline

  1. investigating Nov 11, 2026, 04:54 PM UTC

    Any new supporting documents uploaded by students for TSS/MC are not being automatically ingested into Banner Document Manager (BDM). While students will still be able to upload documents, the documents not be visible to staff via BDM.

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