HelpSpot Outage History

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HelpSpot had 6 outages in the last 2 years totaling 5h 28m of downtime — averaging 0.2 incidents per month.

There were 6 HelpSpot outages since February 24, 2025 totaling 5h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpspot.com

Minor September 2, 2026

Small subset of helpspot servers reporting connectivity issues.

Detected by Pingoru
Sep 02, 2026, 08:35 PM UTC
Resolved
Sep 02, 2026, 09:03 PM UTC
Duration
28m
Affected: HelpSpot Cloud USHelpSpot Cloud EU
Timeline · 4 updates
  1. investigating Sep 02, 2026, 08:35 PM UTC

    We are currently investigating this incident.

  2. identified Sep 02, 2026, 08:43 PM UTC

    We have identified the issue are are applying a fix to each affected instance.

  3. monitoring Sep 02, 2026, 09:02 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 02, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Some HelpSpot Instances Reporting 500 Errors

Detected by Pingoru
Jul 16, 2026, 12:09 PM UTC
Resolved
Jul 16, 2026, 12:52 PM UTC
Duration
43m
Affected: HelpSpot Cloud USHelpSpot Cloud EU
Timeline · 4 updates
  1. investigating Jul 16, 2026, 12:09 PM UTC

    We are currently investigating this incident.

  2. identified Jul 16, 2026, 12:35 PM UTC

    We have identified the issue and we are continuing to work on a fix for this incident.

  3. monitoring Jul 16, 2026, 12:45 PM UTC

    We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers.

  4. resolved Jul 16, 2026, 12:52 PM UTC

    This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected].

Read the full incident report →

Major October 17, 2025

Secondary portal outage

Detected by Pingoru
Oct 17, 2025, 07:18 PM UTC
Resolved
Oct 17, 2025, 09:12 PM UTC
Duration
1h 53m
Timeline · 3 updates
  1. investigating Oct 17, 2025, 07:18 PM UTC

    We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational..

  2. identified Oct 17, 2025, 08:53 PM UTC

    Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals..

  3. resolved Oct 17, 2025, 09:12 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 17, 2025

System Outage

Detected by Pingoru
Oct 17, 2025, 12:04 PM UTC
Resolved
Oct 17, 2025, 01:57 PM UTC
Duration
1h 53m
Timeline · 6 updates
  1. investigating Oct 17, 2025, 12:04 PM UTC

    We are currently investigating this incident..

  2. identified Oct 17, 2025, 12:44 PM UTC

    We have identified the root cause of the issue and we are working on remediation steps..

  3. identified Oct 17, 2025, 01:02 PM UTC

    We have restore functionality to and we are testing a global fix for this issue..

  4. monitoring Oct 17, 2025, 01:36 PM UTC

    We implemented a fix that is currently rolling out to all customers. Customers should expect to see their systems come back online in the next 30 minutes..

  5. resolved Oct 17, 2025, 01:57 PM UTC

    This incident has been resolved..

  6. monitoring Oct 17, 2025, 02:23 PM UTC

    Our servers operating system (Ubuntu) updated Redis via its automated security update system. After the upgrade, Redis started with a permissions mismatch and could not write to its data directory. Because HelpSpot relies on Redis, this resulted in a service outage. **Remediation** We corrected directory ownership/permissions and verified Redis persistence before bringing services back online. Your system should now be stable again. **Next steps** We’re conducting a deeper review to analyze what additional controls and processes we need around the automated security update system for stateful services like Redis and will adjust our procedures as needed after that review is complete. This was our first system-wide outage in many years. Reliability is foundational to our service, and we will continue to invest in safeguards that keep your service consistently available. We apologize for the disruption. If you notice any lingering issues, please contact us and we’ll help right away..

Read the full incident report →

Minor July 11, 2025

HelpSpot Hosted Email Is Currently Experiencing Connectivity Issues

Detected by Pingoru
Jul 11, 2025, 02:15 PM UTC
Resolved
Jul 11, 2025, 02:22 PM UTC
Duration
7m
Timeline · 3 updates
  1. investigating Jul 11, 2025, 02:15 PM UTC

    We are currently investigating this incident. This only affects @[helpspotmail.com](http://helpspotmail.com) addresses..

  2. monitoring Jul 11, 2025, 02:17 PM UTC

    We have implemented a fix and we are monitoring email connectivity.

  3. resolved Jul 11, 2025, 02:22 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 24, 2025

Some hosts are experiencing performance issues and unresponsive pages.

Detected by Pingoru
Feb 24, 2025, 12:32 AM UTC
Resolved
Feb 24, 2025, 12:53 AM UTC
Duration
21m
Timeline · 3 updates
  1. investigating Feb 24, 2025, 12:32 AM UTC

    We are currently working on remediating .

  2. identified Feb 24, 2025, 12:45 AM UTC

    This is affecting a small number of hosts (less that 3%). We are have a remediation that we are applying to those hosts that should restore responsiveness in the next 15 minutes..

  3. resolved Feb 24, 2025, 12:53 AM UTC

    All hosts are now reporting a recovered state we will continue monitoring this evening..

Read the full incident report →