HelpSpot Outage History

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Pingoru has recorded 12 incidents for HelpSpot: 4 in the last 12 months and 2 in the last 90 days.

Source: status.helpspot.com

12incidents recorded
4last 12 months
2last 90 days
36 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking HelpSpot in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202621 of 744 (0%)
August 202600 of 744 (0%)
September 202621 of 720 (0%)
October 202600 of 508 (0%)

Incidents, newest first

Minor September 2, 2026 Small subset of helpspot servers reporting connectivity issues. 28m HelpSpot Cloud US, HelpSpot Cloud EU

Started Sep 02, 2026, 08:35 PM UTC· resolved Sep 02, 2026, 09:03 PM UTC

  1. investigating Sep 02, 2026, 08:35 PM UTC

    We are currently investigating this incident.

  2. identified Sep 02, 2026, 08:43 PM UTC

    We have identified the issue are are applying a fix to each affected instance.

  3. monitoring Sep 02, 2026, 09:02 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 02, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026 Some HelpSpot Instances Reporting 500 Errors 43m HelpSpot Cloud US, HelpSpot Cloud EU

Started Jul 16, 2026, 12:09 PM UTC· resolved Jul 16, 2026, 12:52 PM UTC

  1. investigating Jul 16, 2026, 12:09 PM UTC

    We are currently investigating this incident.

  2. identified Jul 16, 2026, 12:35 PM UTC

    We have identified the issue and we are continuing to work on a fix for this incident.

  3. monitoring Jul 16, 2026, 12:45 PM UTC

    We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers.

  4. resolved Jul 16, 2026, 12:52 PM UTC

    This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected].

Read the full incident report →

Major October 17, 2025 Secondary portal outage 1h 53m

Started Oct 17, 2025, 07:18 PM UTC· resolved Oct 17, 2025, 09:12 PM UTC

  1. investigating Oct 17, 2025, 07:18 PM UTC

    We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational..

  2. identified Oct 17, 2025, 08:53 PM UTC

    Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals..

  3. resolved Oct 17, 2025, 09:12 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 17, 2025 System Outage 1h 53m

Started Oct 17, 2025, 12:04 PM UTC· resolved Oct 17, 2025, 01:57 PM UTC

  1. investigating Oct 17, 2025, 12:04 PM UTC

    We are currently investigating this incident..

  2. identified Oct 17, 2025, 12:44 PM UTC

    We have identified the root cause of the issue and we are working on remediation steps..

  3. identified Oct 17, 2025, 01:02 PM UTC

    We have restore functionality to and we are testing a global fix for this issue..

  4. monitoring Oct 17, 2025, 01:36 PM UTC

    We implemented a fix that is currently rolling out to all customers. Customers should expect to see their systems come back online in the next 30 minutes..

  5. resolved Oct 17, 2025, 01:57 PM UTC

    This incident has been resolved..

  6. monitoring Oct 17, 2025, 02:23 PM UTC

    Our servers operating system (Ubuntu) updated Redis via its automated security update system. After the upgrade, Redis started with a permissions mismatch and could not write to its data directory. Because HelpSpot relies on Redis, this resulted in a service outage. **Remediation** We corrected directory ownership/permissions and verified Redis persistence before bringing services back online. Your system should now be stable again. **Next steps** We’re conducting a deeper review to analyze what additional controls and processes we need around the automated security update system for stateful services like Redis and will adjust our procedures as needed after that review is complete. This was our first system-wide outage in many years. Reliability is foundational to our service, and we will continue to invest in safeguards that keep your service consistently available. We apologize for the disruption. If you notice any lingering issues, please contact us and we’ll help right away..

Read the full incident report →

Minor July 11, 2025 HelpSpot Hosted Email Is Currently Experiencing Connectivity Issues 7m

Started Jul 11, 2025, 02:15 PM UTC· resolved Jul 11, 2025, 02:22 PM UTC

  1. investigating Jul 11, 2025, 02:15 PM UTC

    We are currently investigating this incident. This only affects @[helpspotmail.com](http://helpspotmail.com) addresses..

  2. monitoring Jul 11, 2025, 02:17 PM UTC

    We have implemented a fix and we are monitoring email connectivity.

  3. resolved Jul 11, 2025, 02:22 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 24, 2025 Some hosts are experiencing performance issues and unresponsive pages. 21m

Started Feb 24, 2025, 12:32 AM UTC· resolved Feb 24, 2025, 12:53 AM UTC

  1. investigating Feb 24, 2025, 12:32 AM UTC

    We are currently working on remediating .

  2. identified Feb 24, 2025, 12:45 AM UTC

    This is affecting a small number of hosts (less that 3%). We are have a remediation that we are applying to those hosts that should restore responsiveness in the next 15 minutes..

  3. resolved Feb 24, 2025, 12:53 AM UTC

    All hosts are now reporting a recovered state we will continue monitoring this evening..

Read the full incident report →