HelpSpot experienced a major incident on October 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 17, 2025, 07:18 PM UTC
Type: Incident Duration: 1 hour and 54 minutes Affected Components: HelpSpot Cloud EU, HelpSpot Cloud US Oct 17, 19:18:42 GMT+0 - Investigating - We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational. Oct 17, 20:53:47 GMT+0 - Identified - Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals. Oct 17, 21:12:21 GMT+0 - Resolved - This incident has been resolved.