HelpSpot experienced a major incident on October 17, 2025, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 17, 2025, 07:18 PM UTC
We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational..
- identified Oct 17, 2025, 08:53 PM UTC
Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals..
- resolved Oct 17, 2025, 09:12 PM UTC
This incident has been resolved..