HelpSpot incident

Small subset of helpspot servers reporting connectivity issues.

Minor Resolved

HelpSpot experienced a minor incident on September 2, 2026 affecting HelpSpot Cloud US and HelpSpot Cloud EU, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 08:35 PM UTC
Resolved
Sep 02, 2026, 09:03 PM UTC
Duration
28m
Detected by Pingoru
Sep 02, 2026, 08:35 PM UTC

Affected components

HelpSpot Cloud USHelpSpot Cloud EU

Update timeline

  1. investigating Sep 02, 2026, 08:35 PM UTC

    We are currently investigating this incident.

  2. identified Sep 02, 2026, 08:43 PM UTC

    We have identified the issue are are applying a fix to each affected instance.

  3. monitoring Sep 02, 2026, 09:02 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 02, 2026, 09:03 PM UTC

    This incident has been resolved.