HelpSpot incident

Some HelpSpot Instances Reporting 500 Errors

Minor Resolved

HelpSpot experienced a minor incident on July 16, 2026 affecting HelpSpot Cloud US and HelpSpot Cloud EU, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 12:09 PM UTC
Resolved
Jul 16, 2026, 12:52 PM UTC
Duration
43m
Detected by Pingoru
Jul 16, 2026, 12:09 PM UTC

Affected components

HelpSpot Cloud USHelpSpot Cloud EU

Update timeline

  1. investigating Jul 16, 2026, 12:09 PM UTC

    We are currently investigating this incident.

  2. identified Jul 16, 2026, 12:35 PM UTC

    We have identified the issue and we are continuing to work on a fix for this incident.

  3. monitoring Jul 16, 2026, 12:45 PM UTC

    We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers.

  4. resolved Jul 16, 2026, 12:52 PM UTC

    This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected].