HelpSpot incident

Some hosts are experiencing performance issues and unresponsive pages.

Minor Resolved View vendor source →

HelpSpot experienced a minor incident on February 24, 2025, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 12:32 AM UTC
Resolved
Feb 24, 2025, 12:53 AM UTC
Duration
21m
Detected by Pingoru
Feb 24, 2025, 12:32 AM UTC

Update timeline

  1. investigating Feb 24, 2025, 12:32 AM UTC

    We are currently working on remediating .

  2. identified Feb 24, 2025, 12:45 AM UTC

    This is affecting a small number of hosts (less that 3%). We are have a remediation that we are applying to those hosts that should restore responsiveness in the next 15 minutes..

  3. resolved Feb 24, 2025, 12:53 AM UTC

    All hosts are now reporting a recovered state we will continue monitoring this evening..