Helpshift incident

Database degradation issue

Major Resolved View vendor source →

Helpshift experienced a major incident on March 15, 2024 affecting Webhooks and CSV Reports and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2024, 01:44 PM UTC
Resolved
Mar 15, 2024, 02:48 PM UTC
Duration
1h 4m
Detected by Pingoru
Mar 15, 2024, 01:44 PM UTC

Affected components

WebhooksCSV ReportsAudit TrailSmart IntentsPush Notifications

Update timeline

  1. investigating Mar 15, 2024, 01:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 15, 2024, 02:00 PM UTC

    Impacted services: Audit trails Smart intents, this will impact Issue creation where smart intents are enabled Push notifications Tiny url service CSV reports

  3. investigating Mar 15, 2024, 02:01 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 15, 2024, 02:03 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 15, 2024, 02:14 PM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 15, 2024, 02:35 PM UTC

    We are continuing to investigate this issue.

  7. resolved Mar 15, 2024, 02:48 PM UTC

    This incident has been resolved.