Helpshift incident

Dashboard and Bots performance degraded

Minor Resolved View vendor source →

Helpshift experienced a minor incident on March 21, 2024 affecting Management Portal and Web Chat and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2024, 12:47 PM UTC
Resolved
Mar 21, 2024, 02:34 PM UTC
Duration
1h 46m
Detected by Pingoru
Mar 21, 2024, 12:47 PM UTC

Affected components

Management PortalWeb ChatTime Based AutomationBotsAuto Assignment

Update timeline

  1. investigating Mar 21, 2024, 12:33 PM UTC

    The Issue Status is not getting updated. Our team is currently investigating the issue.

  2. investigating Mar 21, 2024, 12:47 PM UTC

    Chat Bots, Auto-assignment, Issue Status, Web chat re-engagement currently experiencing degraded performance. Our team is investigating the issue.

  3. investigating Mar 21, 2024, 12:50 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 21, 2024, 01:02 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 21, 2024, 01:03 PM UTC

    We are continuing to investigate this issue.

  6. monitoring Mar 21, 2024, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Mar 21, 2024, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Mar 21, 2024, 02:34 PM UTC

    This incident has been resolved.