Helpshift incident

Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.) , Issue logs and Webhook delivery

Minor Resolved View vendor source →

Helpshift experienced a minor incident on April 26, 2024 affecting Webhooks and Bots and 1 more component, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 07:22 PM UTC
Resolved
Apr 27, 2024, 12:06 AM UTC
Duration
4h 44m
Detected by Pingoru
Apr 26, 2024, 07:22 PM UTC

Affected components

WebhooksBotsIssue Logs

Update timeline

  1. investigating Apr 26, 2024, 07:22 PM UTC

    We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  2. investigating Apr 26, 2024, 09:42 PM UTC

    The issue logs are operational now. Chatbot engine and webhooks are still delayed and we are working on it.

  3. investigating Apr 26, 2024, 10:25 PM UTC

    The Chatbot is operational now. The Webhooks are still delayed and we are working on it.

  4. resolved Apr 27, 2024, 12:06 AM UTC

    Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.