Helpshift incident
Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.) and Webhook delivery.
Helpshift experienced a minor incident on April 28, 2024 affecting Webhooks and Bots, lasting 10h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2024, 03:37 PM UTC
We’re currently experiencing degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.), Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
- monitoring Apr 28, 2024, 06:00 PM UTC
The Webhooks and chatbot engine is back to normal now. We are currently monitoring the situation. We apologise for the inconvenience.
- resolved Apr 29, 2024, 02:12 AM UTC
We're pleased to inform you that the incident affecting the performance of Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot) and Webhook delivery has been successfully resolved. Our team has worked diligently to restore normal performance levels, and all systems are now operating as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team ([email protected]) Thank you for your cooperation.