Helpshift incident

Partial Degradation for Tiny URL, Smart Intents, Show Logs and Push Notifications

Minor Resolved View vendor source →

Helpshift experienced a minor incident on May 15, 2024 affecting Smart Intents and Push Notifications and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 11:43 AM UTC
Resolved
May 15, 2024, 02:01 PM UTC
Duration
2h 17m
Detected by Pingoru
May 15, 2024, 11:43 AM UTC

Affected components

Smart IntentsPush NotificationsTiny URLShow Logs

Update timeline

  1. investigating May 15, 2024, 11:43 AM UTC

    We are currently investigating this issue.

  2. monitoring May 15, 2024, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2024, 01:59 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 15, 2024, 02:01 PM UTC

    This incident has been resolved.