Helpshift incident
Show Logs, CSV Reports and Webhooks Partial Degradation
Helpshift experienced a minor incident on May 15, 2024 affecting Webhooks and CSV Reports and 1 more component, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2024, 04:50 PM UTC
We are currently experiencing performance issues with Show Logs and CSV Reports. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.
- investigating May 15, 2024, 06:36 PM UTC
We are currently experiencing performance issues with Show Logs, CSV Reports and Webhooks. We are continuing to investigate this issue.
- investigating May 15, 2024, 07:14 PM UTC
I would like to inform you that the Webhooks systems are successfully restored. Our team is still working on restoring to normal performance levels for other two components (Show logs and CSV Reports).
- investigating May 16, 2024, 01:59 AM UTC
We'd like to inform you that we've scheduled maintenance to address this issue today from 2:30 am to 3:30 am UTC. Upon completion of the maintenance, we expect resolving the performance issue with Show Logs and CSV Reports.
- monitoring May 16, 2024, 04:14 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved May 16, 2024, 12:20 PM UTC
This incident has been resolved.