Helpshift incident

Issue with Outbound Mail Delivery system

Major Resolved View vendor source →

Helpshift experienced a major incident on May 27, 2024 affecting Email delivery, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2024, 01:57 PM UTC
Resolved
May 27, 2024, 02:16 PM UTC
Duration
18m
Detected by Pingoru
May 27, 2024, 01:57 PM UTC

Affected components

Email delivery

Update timeline

  1. identified May 27, 2024, 01:57 PM UTC

    We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

  2. monitoring May 27, 2024, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2024, 02:16 PM UTC

    This incident has been resolved.