Helpshift experienced a major incident on May 27, 2024 affecting Email delivery, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2024, 03:31 PM UTC
We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.
- monitoring May 27, 2024, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 27, 2024, 04:26 PM UTC
We are continuing to monitor for any further issues.
- resolved May 27, 2024, 06:13 PM UTC
We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully resolved. We apologize for any inconvenience this has caused, and we appreciate your patience and understanding during this time. If you encounter any additional issues or have any questions, please do not hesitate to contact our support team ([email protected]). I appreciate your cooperation.