Helpshift incident

Issue with Inbound Outbound Mail Delivery system

Critical Resolved View vendor source →

Helpshift experienced a critical incident on May 31, 2024 affecting Email delivery and Inbound email processing, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 08:20 AM UTC
Resolved
May 31, 2024, 10:29 AM UTC
Duration
2h 8m
Detected by Pingoru
May 31, 2024, 08:20 AM UTC

Affected components

Email deliveryInbound email processing

Update timeline

  1. investigating May 31, 2024, 08:20 AM UTC

    We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

  2. monitoring May 31, 2024, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 31, 2024, 08:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 31, 2024, 10:29 AM UTC

    This incident has been resolved.