Helpshift incident

Partial Outage with the third party who implemented the CAPTCHA

Notice Resolved View vendor source →

Helpshift experienced a notice incident on July 8, 2024, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2024, 11:57 AM UTC
Resolved
Jul 08, 2024, 12:55 PM UTC
Duration
58m
Detected by Pingoru
Jul 08, 2024, 11:57 AM UTC

Update timeline

  1. investigating Jul 08, 2024, 11:57 AM UTC

    An issue with a third-party vendor currently impacts our issue filing on the Contact Us page in the Help Center. We are discussing the matter with the third party's technical team.

  2. monitoring Jul 08, 2024, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2024, 12:55 PM UTC

    This incident has been resolved.