Helpshift incident

Issue with Bots workflow

Critical Resolved View vendor source →

Helpshift experienced a critical incident on August 14, 2024 affecting Bots, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 10:51 AM UTC
Resolved
Aug 14, 2024, 11:28 AM UTC
Duration
36m
Detected by Pingoru
Aug 14, 2024, 10:51 AM UTC

Affected components

Bots

Update timeline

  1. investigating Aug 14, 2024, 10:51 AM UTC

    There is an outage with Helpshift Bots

  2. monitoring Aug 14, 2024, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 11:28 AM UTC

    This incident has been resolved.