Helpshift experienced a major incident on September 3, 2024 affecting Helpcenter(SDK), lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Helpcenter(SDK)
Update timeline
- investigating Sep 03, 2024, 08:01 PM UTC
We are currently experiencing performance issues with the Helpcenter on SDKX. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.
- investigating Sep 03, 2024, 08:01 PM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2024, 08:36 PM UTC
We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We sincerely apologize for any inconvenience this may have caused.