Helpshift incident

Delay in Chat Experience

Critical Resolved View vendor source →

Helpshift experienced a critical incident on October 10, 2024 affecting Mobile SDK and Web Chat and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 10:30 AM UTC
Resolved
Oct 10, 2024, 03:06 PM UTC
Duration
4h 35m
Detected by Pingoru
Oct 10, 2024, 10:30 AM UTC

Affected components

Mobile SDKWeb ChatBotsPre-issue flow

Update timeline

  1. investigating Oct 10, 2024, 10:30 AM UTC

    We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations. We will keep you updated.

  2. investigating Oct 10, 2024, 10:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 10, 2024, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Oct 10, 2024, 12:07 PM UTC

    We are currently investigating this issue.

  5. monitoring Oct 10, 2024, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2024, 03:06 PM UTC

    This incident has been resolved.