Helpshift incident

Language AI Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on November 11, 2024 affecting Language AI, lasting 7h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 05:59 PM UTC
Resolved
Nov 12, 2024, 01:39 AM UTC
Duration
7h 39m
Detected by Pingoru
Nov 11, 2024, 05:59 PM UTC

Affected components

Language AI

Update timeline

  1. investigating Nov 11, 2024, 05:59 PM UTC

    We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience.

  2. monitoring Nov 11, 2024, 11:02 PM UTC

    The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.

  3. resolved Nov 12, 2024, 01:39 AM UTC

    This incident has been resolved !