Helpshift incident

Issue with chatbot workflow

Critical Resolved View vendor source →

Helpshift experienced a critical incident on December 10, 2024 affecting Bots, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 11:18 AM UTC
Resolved
Dec 10, 2024, 12:24 PM UTC
Duration
1h 6m
Detected by Pingoru
Dec 10, 2024, 11:18 AM UTC

Affected components

Bots

Update timeline

  1. investigating Dec 10, 2024, 11:18 AM UTC

    We're currently experiencing issues with the chatbot workflow. Our team is actively working to restore normal performance. We're sincerely sorry for any inconvenience.

  2. identified Dec 10, 2024, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2024, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2024, 12:24 PM UTC

    We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincerely apologize for any inconvenience this may have caused.