Helpshift incident

Degraded Performance for issue creation via platform iOS

Minor Resolved View vendor source →

Helpshift experienced a minor incident on March 5, 2025 affecting Mobile SDK, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 09:33 AM UTC
Resolved
Mar 05, 2025, 12:35 PM UTC
Duration
3h 2m
Detected by Pingoru
Mar 05, 2025, 09:33 AM UTC

Affected components

Mobile SDK

Update timeline

  1. investigating Mar 05, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2025, 10:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2025, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2025, 12:35 PM UTC

    This incident has been resolved.