Helpshift incident

Bulk email notifications being triggered.

Minor Resolved View vendor source →

Helpshift experienced a minor incident on March 12, 2025 affecting Email delivery, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 02:43 PM UTC
Resolved
Mar 12, 2025, 07:22 PM UTC
Duration
4h 38m
Detected by Pingoru
Mar 12, 2025, 02:43 PM UTC

Affected components

Email delivery

Update timeline

  1. investigating Mar 12, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2025, 04:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 12, 2025, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 07:22 PM UTC

    This incident has been resolved.