Helpshift incident

System Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on March 13, 2025 affecting Mobile SDK and Management Portal and 1 more component, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 09:18 AM UTC
Resolved
Mar 13, 2025, 04:10 PM UTC
Duration
6h 52m
Detected by Pingoru
Mar 13, 2025, 09:18 AM UTC

Affected components

Mobile SDKManagement PortalWeb ChatAuto AssignmentHelpshift Dashboard

Update timeline

  1. investigating Mar 13, 2025, 09:18 AM UTC

    We are experiencing degraded performance across the system, including dashboard slowness.

  2. investigating Mar 13, 2025, 09:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 13, 2025, 09:35 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 13, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 13, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2025, 04:10 PM UTC

    This incident has been resolved.