Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Resolved on September 16, 2026, affecting AP25673.

resolved Sep 16, 2026, 09:00 AM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts

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Started: Sep 16, 2026, 09:00 AM UTC
Resolved: Sep 16, 2026, 09:00 AM UTC
Duration: –
Detected by Pingoru: Sep 16, 2026, 09:00 AM UTC

Affected components

AP25673

Update timeline

resolved Sep 16, 2026, 09:00 AM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts

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