Helix Control-M Outage History
Helix Control-M is up right nowPingoru has recorded 692 incidents for Helix Control-M: 692 in the last 12 months and 359 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 52 | 0 of 744 (0%) |
| June 2026 | 122 | 0 of 720 (0%) |
| July 2026 | 201 | 2 of 744 (0%) |
| August 2026 | 126 | 1 of 744 (0%) |
| September 2026 | 118 | 14 of 720 (2%) |
| October 2026 | 73 | 14 of 520 (3%) |
Incidents, newest first
Notice October 22, 2026 Attention: The Alerts listener has not been receiving Alerts for over an hour – EU26819
Started Oct 22, 2026, 02:39 AM UTC· resolved Oct 22, 2026, 02:39 AM UTC
- resolved Oct 22, 2026, 02:39 AM UTC
We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts
Notice October 20, 2026 Informative Notification - Attention: The Alerts listener has not been receiving Alerts for over an hour – US33358
Started Oct 20, 2026, 09:46 PM UTC· resolved Oct 20, 2026, 09:46 PM UTC
- investigating Oct 20, 2026, 09:46 PM UTC
We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment. Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see link
Major October 17, 2026 Availability - Impacted services 6m US32686
Started Oct 17, 2026, 08:35 AM UTC· resolved Oct 17, 2026, 08:41 AM UTC
- identified Oct 17, 2026, 08:35 AM UTC
Our technical team identified a disruption with these service/s: WEB connectivity
- resolved Oct 17, 2026, 08:41 AM UTC
Issue resolved.
Notice October 12, 2026 Notification Test – US32233, US07684
Started Oct 12, 2026, 08:24 PM UTC· resolved Oct 12, 2026, 08:24 PM UTC
- investigating Oct 12, 2026, 08:24 PM UTC
This is a test notification sent as part of our troubleshooting process.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US22836 – US22836
Started Jun 25, 2026, 01:09 PM UTC· resolved Jun 25, 2026, 01:09 PM UTC
- investigating Jun 25, 2026, 01:09 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US32233 – US32233
Started Jun 25, 2026, 01:09 PM UTC· resolved Jun 25, 2026, 01:09 PM UTC
- investigating Jun 25, 2026, 01:09 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU26214 – EU26214
Started Jun 25, 2026, 01:07 PM UTC· resolved Jun 25, 2026, 01:07 PM UTC
- investigating Jun 25, 2026, 01:07 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US02434 – US02434
Started Jun 25, 2026, 01:07 PM UTC· resolved Jun 25, 2026, 01:07 PM UTC
- investigating Jun 25, 2026, 01:07 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US22033 – US22033
Started Jun 25, 2026, 01:07 PM UTC· resolved Jun 25, 2026, 01:07 PM UTC
- investigating Jun 25, 2026, 01:07 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US29679 – US29679
Started Jun 25, 2026, 01:07 PM UTC· resolved Jun 25, 2026, 01:07 PM UTC
- investigating Jun 25, 2026, 01:07 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US03662 – US03662
Started Jun 25, 2026, 01:06 PM UTC· resolved Jun 25, 2026, 01:06 PM UTC
- investigating Jun 25, 2026, 01:06 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US04530 – US04530
Started Jun 25, 2026, 01:06 PM UTC· resolved Jun 25, 2026, 01:06 PM UTC
- investigating Jun 25, 2026, 01:06 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US24686 – US24686
Started Jun 25, 2026, 01:06 PM UTC· resolved Jun 25, 2026, 01:06 PM UTC
- investigating Jun 25, 2026, 01:06 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU18766 – EU18766
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU20276 – EU20276
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU25586 – EU25586
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU29959 – EU29959
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant EU32184 – EU32184
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US03868 – US03868
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US07704 – US07704
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US07767 – US07767
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US12562 – US12562
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US15469 – US15469
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/
Notice June 25, 2026 An emergency patch addressing a critical issue is scheduled for your tenant US30577 – US30577
Started Jun 25, 2026, 01:02 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 25, 2026, 01:02 PM UTC
The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.
Notice June 14, 2026 Control-M/Server PACTV.9.0.27.083 – EU32071
Started Jun 14, 2026, 12:59 PM UTC· resolved Jun 14, 2026, 12:59 PM UTC
- investigating Jun 14, 2026, 12:59 PM UTC
An important update is scheduled for your tenant EU32071. Maintenance will take place during your tenant's maintenance window on June 28th between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the Technical Bulletin.