Helix Control-M Outage History

Helix Control-M is up right now

Helix Control-M had 25 outages in the last 2 years totaling 6m of downtime — averaging 1 incident per month.

There were 25 Helix Control-M outages since May 10, 2026 totaling 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.controlm.com

Notice October 20, 2026

Informative Notification - Attention: The Alerts listener has not been receiving Alerts for over an hour

Detected by Pingoru
Oct 20, 2026, 09:46 PM UTC
Resolved
Oct 20, 2026, 09:46 PM UTC
Duration
—
Affected: US33358
Timeline · 1 update
  1. investigating Oct 20, 2026, 09:46 PM UTC

    We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment. Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see link

Read the full incident report →

Notice October 20, 2026

Attention: The Alerts listener has not been receiving Alerts for over an hour

Detected by Pingoru
Oct 20, 2026, 10:59 AM UTC
Resolved
Oct 20, 2026, 10:59 AM UTC
Duration
—
Affected: AP25673
Timeline · 1 update
  1. resolved Oct 20, 2026, 10:59 AM UTC

    We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts

Read the full incident report →

Major October 17, 2026

Availability - Impacted services

Detected by Pingoru
Oct 17, 2026, 08:35 AM UTC
Resolved
Oct 17, 2026, 08:41 AM UTC
Duration
6m
Affected: US32686
Timeline · 2 updates
  1. identified Oct 17, 2026, 08:35 AM UTC

    Our technical team identified a disruption with these service/s: WEB connectivity

  2. resolved Oct 17, 2026, 08:41 AM UTC

    Issue resolved.

Read the full incident report →

Notice October 12, 2026

Notification Test

Detected by Pingoru
Oct 12, 2026, 08:24 PM UTC
Resolved
Oct 12, 2026, 08:24 PM UTC
Duration
—
Affected: US32233US07684
Timeline · 1 update
  1. investigating Oct 12, 2026, 08:24 PM UTC

    This is a test notification sent as part of our troubleshooting process.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US22836

Detected by Pingoru
Jun 25, 2026, 01:09 PM UTC
Resolved
Jun 25, 2026, 01:09 PM UTC
Duration
—
Affected: US22836
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:09 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US32233

Detected by Pingoru
Jun 25, 2026, 01:09 PM UTC
Resolved
Jun 25, 2026, 01:09 PM UTC
Duration
—
Affected: US32233
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:09 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU26214

Detected by Pingoru
Jun 25, 2026, 01:07 PM UTC
Resolved
Jun 25, 2026, 01:07 PM UTC
Duration
—
Affected: EU26214
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:07 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US02434

Detected by Pingoru
Jun 25, 2026, 01:07 PM UTC
Resolved
Jun 25, 2026, 01:07 PM UTC
Duration
—
Affected: US02434
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:07 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US22033

Detected by Pingoru
Jun 25, 2026, 01:07 PM UTC
Resolved
Jun 25, 2026, 01:07 PM UTC
Duration
—
Affected: US22033
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:07 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US29679

Detected by Pingoru
Jun 25, 2026, 01:07 PM UTC
Resolved
Jun 25, 2026, 01:07 PM UTC
Duration
—
Affected: US29679
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:07 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US03662

Detected by Pingoru
Jun 25, 2026, 01:06 PM UTC
Resolved
Jun 25, 2026, 01:06 PM UTC
Duration
—
Affected: US03662
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:06 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US04530

Detected by Pingoru
Jun 25, 2026, 01:06 PM UTC
Resolved
Jun 25, 2026, 01:06 PM UTC
Duration
—
Affected: US04530
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:06 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US24686

Detected by Pingoru
Jun 25, 2026, 01:06 PM UTC
Resolved
Jun 25, 2026, 01:06 PM UTC
Duration
—
Affected: US24686
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:06 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU18766

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: EU18766
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU20276

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: EU20276
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU25586

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: EU25586
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU29959

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: EU29959
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant EU32184

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: EU32184
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US03868

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US03868
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US07704

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US07704
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US07767

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US07767
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US12562

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US12562
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US15469

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US15469
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/

Read the full incident report →

Notice June 25, 2026

An emergency patch addressing a critical issue is scheduled for your tenant US30577

Detected by Pingoru
Jun 25, 2026, 01:02 PM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
—
Affected: US30577
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:02 PM UTC

    The update will take place during your tenant's maintenance window on June 28st between 10:00 – 11:00 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to https://docs.bmc.com/xwiki/bin/view/Control-M-Orchestration/ctmsaas/Patches/Control-M-Server-PACTV-9-0-27-083-Critical-Fix/.

Read the full incident report →

Notice June 14, 2026

Control-M/Server PACTV.9.0.27.083

Detected by Pingoru
Jun 14, 2026, 12:59 PM UTC
Resolved
Jun 14, 2026, 12:59 PM UTC
Duration
—
Affected: EU32071
Timeline · 1 update
  1. investigating Jun 14, 2026, 12:59 PM UTC

    An important update is scheduled for your tenant EU32071. Maintenance will take place during your tenant's maintenance window on June 28th between 8:00 – 8:30 UTC. The update process may take up to 10 minutes to complete. During this period, scheduling services may be temporarily unavailable for up to 10 minutes. To prepare for the update and understand the impact please read What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance? For details on what this update includes, please refer to the Technical Bulletin.

Read the full incident report →