Resolved after 6 hours 43 minutes, affecting Helium Mobile Subscriber Sign Up and Support, on December 9, 2023.
One of the backend services has failed due to infrastructure provider changes. We have identified the offending device but signups and support functions will be affected until a fix is deployed
Affected components
Helium Mobile Subscriber Sign UpSupport
Update timeline
- identified Dec 09, 2023, 08:16 AM UTC
One of the backend services has failed due to infrastructure provider changes. We have identified the offending device but signups and support functions will be affected until a fix is deployed
- resolved Dec 09, 2023, 02:59 PM UTC
This incident has been resolved.
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