Resolved after 2 days 17 hours, on February 29, 2024.
The issue is now resolved. Please update your app version to 1.5.3 to get the bug fix.
Update timeline
- investigating Feb 29, 2024, 11:43 PM UTC
We're currently investigating an issue with claiming rewards in the Helium Mobile Subscriber app. At this time, subscribers won't be able to claim rewards, even if one is available to them. This does not affect mapping.
- investigating Mar 01, 2024, 05:30 AM UTC
The team is still investigating.
- investigating Mar 01, 2024, 08:26 PM UTC
We are continuing to investigate the issue.
- investigating Mar 02, 2024, 04:20 AM UTC
The investigation is still ongoing. You will continue to earn mapping rewards as usual during this time.
- identified Mar 03, 2024, 04:58 PM UTC
The team has identified the issue and the fix will be in app version 1.5.3
- resolved Mar 03, 2024, 05:20 PM UTC
The issue is now resolved. Please update your app version to 1.5.3 to get the bug fix.
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