Resolved after 38 minutes, affecting Helium Mobile Service, on April 1, 2024.
We are currently investigating an issue with Multi-Factor Authentication that is preventing users from logging in to their Helium Mobile accounts. This does not affect call, text, or data services.
Affected components
Helium Mobile Service
Update timeline
- investigating Apr 01, 2024, 05:46 PM UTC
We are currently investigating an issue with Multi-Factor Authentication that is preventing users from logging in to their Helium Mobile accounts. This does not affect call, text, or data services.
- resolved Apr 01, 2024, 06:25 PM UTC
This issue has been resolved.
Your product runs on more than Helium Mobile
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services