Resolved after 24 minutes, affecting Helium Mobile Subscriber Sign Up, on April 24, 2024.
The issue has been resolved. All features appear to be functioning as expected. We will continue to monitor activity and update if anything changes.
Affected components
Update timeline
- investigating Apr 24, 2024, 07:08 PM UTC
Helium Mobile is currently experiencing an application outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, view their Discovery Mapping feed, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- investigating Apr 24, 2024, 07:11 PM UTC
We are continuing to investigate this issue.
- resolved Apr 24, 2024, 07:32 PM UTC
The issue has been resolved. All features appear to be functioning as expected. We will continue to monitor activity and update if anything changes.
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