Helium Mobile incident

Tax Calculation Issue

Resolved after 51 minutes, affecting Helium Mobile Subscriber Sign Up, on May 8, 2024.

investigating May 08, 2024, 08:37 PM UTC

Our tax partner is currently experiencing degraded performance, which may result in taxes and fees not calculating during signup and payment estimate fields remaining blank. We are currently investigating this issue.

Started
May 08, 2024, 08:37 PM UTC
Resolved
May 08, 2024, 09:28 PM UTC
Duration
51m
Detected by Pingoru
May 08, 2024, 08:37 PM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

  1. investigating May 08, 2024, 08:37 PM UTC

    Our tax partner is currently experiencing degraded performance, which may result in taxes and fees not calculating during signup and payment estimate fields remaining blank. We are currently investigating this issue.

  2. resolved May 08, 2024, 09:28 PM UTC

    This incident has been resolved.

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