Helium Mobile incident
Intermittent issues with signing in, payment transactions, claiming rewards, and discovery mapping
Resolved after 6 days 2 hours, affecting Helium Mobile Subscriber Sign Up, on May 3, 2024.
Due to an issue with a third-party service, Helium Mobile App users may see intermittent issues with signing into their account, sending payments, receiving payments, claiming rewards (free or paid), and discovery mapping. Consistent notifications may indicate issues with Discovery Mapping. Users may try to fix the issue by deleting the app and re-installing the app or turning off Discovery Mapping for the time being. Voice, Data, and Texting services are not affected.
Affected components
Update timeline
- investigating May 03, 2024, 03:01 PM UTC
Due to an issue with a third-party service, Helium Mobile App users may see intermittent issues with signing into their account, sending payments, receiving payments, claiming rewards (free or paid), and discovery mapping. Consistent notifications may indicate issues with Discovery Mapping. Users may try to fix the issue by deleting the app and re-installing the app or turning off Discovery Mapping for the time being. Voice, Data, and Texting services are not affected.
- resolved May 09, 2024, 05:39 PM UTC
This incident has been resolved.
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