Resolved after 2 hours 59 minutes, affecting Helium Mobile Service and Wi-Fi Hotspots, on September 17, 2024.
A faulty authentication server has been discovered and recovered. The number of connections is recovering.
Affected components
Update timeline
- investigating Sep 17, 2024, 02:34 AM UTC
We're currently investigation where users can not connect to Helium Mobile Hotspots.
- investigating Sep 17, 2024, 02:39 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2024, 02:41 AM UTC
We are continuing to investigate this issue.
- identified Sep 17, 2024, 03:46 AM UTC
The team has identified load of the HMH certificate authentication service as a possible cause of connectivity issues.
- identified Sep 17, 2024, 04:56 AM UTC
The team is continuing to narrow down the root cause of the authentication service outage.
- monitoring Sep 17, 2024, 05:13 AM UTC
A faulty authentication server has been discovered and recovered. The number of connections is recovering.
- resolved Sep 17, 2024, 05:33 AM UTC
Service has been restored with authenticated users back to normal levels.
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