Helium Mobile incident

Hotspot Connectivity Issues

Resolved after 1 hour 10 minutes, affecting Wi-Fi Hotspots, on October 3, 2024.

investigating Oct 03, 2024, 03:12 PM UTC

We are investigating an issue where users can not connect Helium Mobile Hotspots after an upgrade to network infrastructure

Started: Oct 03, 2024, 03:12 PM UTC
Resolved: Oct 03, 2024, 04:22 PM UTC
Duration: 1h 10m
Detected by Pingoru: Oct 03, 2024, 03:12 PM UTC

Affected components

Wi-Fi Hotspots

Update timeline

investigating Oct 03, 2024, 03:12 PM UTC

We are investigating an issue where users can not connect Helium Mobile Hotspots after an upgrade to network infrastructure
resolved Oct 03, 2024, 04:22 PM UTC

Hotspot connectivity system issue has been resolved

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