Resolved after 1 hour 28 minutes, affecting Helium Mobile Subscriber Sign Up, on April 10, 2025.
We are continuing to investigate this issue.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating Apr 10, 2025, 07:28 PM UTC
Due to an unplanned outage with our carrier partner, some account-based services are not available. Actions including account activations, phone number porting, SIM changes, and others may not be available at this time. Communication services like calling, texting, and data usage are not impacted.
- investigating Apr 10, 2025, 07:30 PM UTC
We are continuing to investigate this issue.
- resolved Apr 10, 2025, 08:57 PM UTC
This incident has been resolved.
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