Resolved after 6 hours 15 minutes, affecting Overall Service Status (Heart Internet - Shared Mail), on November 5, 2026.
The incident was resolved at approximately 00:30 GMT on 6 November 2026. Inbound email scanning capacity was restored, and email delivery returned to normal. Depending on the sending server's retry behaviour, affected messages were either queued and delivered automatically once service was restored, or returned to the sender with a non-delivery notification. In the latter case, the original sender will need to resend the message. We apologise for the disruption.
Affected components
Update timeline
- investigating Nov 05, 2026, 06:15 PM UTC
Between approximately 18:15 GMT on 5 November and 00:30 GMT on 6 November, our inbound email scanning service was overloaded, causing timeouts that prevented some incoming messages from reaching customer mailboxes. Outbound email, webmail, and access to existing mailboxes were unaffected.
- resolved Nov 06, 2026, 12:30 AM UTC
The incident was resolved at approximately 00:30 GMT on 6 November 2026. Inbound email scanning capacity was restored, and email delivery returned to normal. Depending on the sending server's retry behaviour, affected messages were either queued and delivered automatically once service was restored, or returned to the sender with a non-delivery notification. In the latter case, the original sender will need to resend the message. We apologise for the disruption.
Your product runs on more than Heart Internet
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services