Resolved after 4 hours 58 minutes, affecting Healthie (Production) and Healthie (Sandbox), on October 20, 2025.
AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:21 AM UTC
Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status The most recent update from AWS is: "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"
- resolved Oct 20, 2025, 12:19 PM UTC
AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.
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