Healthie incident

Healthie is unavailable due to AWS incident

Critical Resolved View vendor source →

Healthie experienced a critical incident on October 20, 2025 affecting Healthie (Production) and Healthie (Sandbox), lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:21 AM UTC
Resolved
Oct 20, 2025, 12:19 PM UTC
Duration
4h 58m
Detected by Pingoru
Oct 20, 2025, 07:21 AM UTC

Affected components

Healthie (Production)Healthie (Sandbox)

Update timeline

  1. investigating Oct 20, 2025, 07:21 AM UTC

    Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status The most recent update from AWS is: "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"

  2. resolved Oct 20, 2025, 12:19 PM UTC

    AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.