Healthie incident

Automated payments not processed this morning (10/20)

Notice Resolved View vendor source →

Healthie experienced a notice incident on October 20, 2025 affecting Healthie (Production), lasting 18h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:24 PM UTC
Resolved
Oct 21, 2025, 04:14 PM UTC
Duration
18h 49m
Detected by Pingoru
Oct 20, 2025, 09:24 PM UTC

Affected components

Healthie (Production)

Update timeline

  1. investigating Oct 20, 2025, 09:24 PM UTC

    Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.

  2. resolved Oct 21, 2025, 04:14 PM UTC

    All scheduled payments from 10/20 have been attempted.