Healthie incident

Possible Delay in ChangeHealth Lab Results

Notice Resolved View vendor source →

Healthie experienced a notice incident on October 17, 2025 affecting Healthie (Production), lasting 6d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 05:24 PM UTC
Resolved
Oct 23, 2025, 10:17 PM UTC
Duration
6d 4h
Detected by Pingoru
Oct 17, 2025, 05:24 PM UTC

Affected components

Healthie (Production)

Update timeline

  1. investigating Oct 17, 2025, 05:24 PM UTC

    We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.

  2. investigating Oct 20, 2025, 12:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2025, 10:17 PM UTC

    This is now resolved.