Healthie experienced a notice incident on October 31, 2025 affecting Healthie (Production), lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Healthie (Production)
Update timeline
- investigating Oct 31, 2025, 04:26 PM UTC
One of our underlying vendors is having an issue leading to an error trying to purchase some labs via eLabs Direct. They have confirmed the issue, are working on a resolution, and expect to have this solved in the coming hours.
- resolved Oct 31, 2025, 04:40 PM UTC
Our lab vendor confirmed they have resolved the issue.