Resolved after 13 minutes, affecting Healthie (Production), on October 31, 2025.
One of our underlying vendors is having an issue leading to an error trying to purchase some labs via eLabs Direct. They have confirmed the issue, are working on a resolution, and expect to have this solved in the coming hours.
Affected components
Healthie (Production)
Update timeline
- investigating Oct 31, 2025, 04:26 PM UTC
One of our underlying vendors is having an issue leading to an error trying to purchase some labs via eLabs Direct. They have confirmed the issue, are working on a resolution, and expect to have this solved in the coming hours.
- resolved Oct 31, 2025, 04:40 PM UTC
Our lab vendor confirmed they have resolved the issue.
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