Healthie incident

Interruption in Transcribing for Instant Transcribes and AI Scribes

Notice Resolved View vendor source →

Healthie experienced a notice incident on November 21, 2025 affecting Healthie (Production), lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 08:34 PM UTC
Resolved
Nov 21, 2025, 08:34 PM UTC
Duration
—
Detected by Pingoru
Nov 21, 2025, 08:34 PM UTC

Affected components

Healthie (Production)

Update timeline

  1. resolved Nov 21, 2025, 08:34 PM UTC

    An unexpected infrastructure restart caused an error with ongoing media streams at 3:00:42 pm eastern. This prevented new transcript data being transmitted for meetings that were in the process of being transcribed, and will lead to partial transcripts for those sessions. We have adjusted internal infrastructure configuration to ensure this does not happen again. There was no impact on sessions completed to, or starter after that specific time window.