Healthie incident

Twilio issue causing SMS delays

Resolved after 7 hours 2 minutes, on November 28, 2025.

resolved Nov 28, 2025, 11:58 PM UTC

SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.

Started
Nov 28, 2025, 04:56 PM UTC
Resolved
Nov 28, 2025, 11:58 PM UTC
Duration
7h 2m
Detected by Pingoru
Nov 28, 2025, 04:56 PM UTC

Update timeline

  1. investigating Nov 28, 2025, 04:56 PM UTC

    Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.

  2. resolved Nov 28, 2025, 11:58 PM UTC

    SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.

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