Healthie experienced a notice incident on November 28, 2025, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 28, 2025, 04:56 PM UTC
Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.
- resolved Nov 28, 2025, 11:58 PM UTC
SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.