Resolved after 6 hours 6 minutes, affecting Healthie (Production), on December 1, 2025.
Resolved: SMS delivery time for all carriers is back to normal. 2FA and appointment reminder messages are again being sent and delivered without delay.
Affected components
Update timeline
- investigating Dec 01, 2025, 06:06 PM UTC
Some 2FA and appointment reminder texts may be delayed by a few minutes. Twilio is investigating an issue affecting certain phone carriers. We're tracking the incident here: https://status.twilio.com/incidents/lvcmgt3lrdqp. We're monitoring closely and will post updates as we have more details to share.
- resolved Dec 02, 2025, 12:13 AM UTC
Resolved: SMS delivery time for all carriers is back to normal. 2FA and appointment reminder messages are again being sent and delivered without delay.
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