Resolved after 5 hours 14 minutes, affecting Healthie (Production), on December 3, 2025.
Sfax has addressed the outage and faxing functionality is back to normal: you should no longer see errors when accessing or sending faxes, as well as when saving them to a client's documents folder. Faxes sent during the outage will be received after being processed by Sfax: they're working through the backlog to ensure any pending transmissions are delivered to their intended recipients.
Affected components
Update timeline
- identified Dec 03, 2025, 06:26 PM UTC
Our faxing provider Sfax is reporting an issue that is impacting user ability to access parts of their platform, including received faxes. You may see a "500" error when attempting to access affected faxes until the issue has been resolved. We're monitoring and will provide updates as we have more info.
- identified Dec 03, 2025, 06:43 PM UTC
We've confirmed that viewing sent faxes is also sometimes affected by the same "500" error. Sfax is continuing to investigate the issue.
- identified Dec 03, 2025, 07:48 PM UTC
Sfax has confirmed that faxing in general is now being affected by this issue: you may also see errors when attempting to send faxes or when trying to save faxes to a client's document folder in addition to what's been reported so far. They're continuing to work on a solution.
- resolved Dec 03, 2025, 11:40 PM UTC
Sfax has addressed the outage and faxing functionality is back to normal: you should no longer see errors when accessing or sending faxes, as well as when saving them to a client's documents folder. Faxes sent during the outage will be received after being processed by Sfax: they're working through the backlog to ensure any pending transmissions are delivered to their intended recipients.
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