Healthie incident

Ongoing issues with Sfax

Notice Resolved View vendor source →

Healthie experienced a notice incident on December 9, 2025, lasting 8h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 05:10 PM UTC
Resolved
Dec 10, 2025, 01:17 AM UTC
Duration
8h 7m
Detected by Pingoru
Dec 09, 2025, 05:10 PM UTC

Update timeline

  1. monitoring Dec 09, 2025, 05:10 PM UTC

    We're aware of ongoing issues with faxing. You may see errors when attempting to view or send faxes in Healthie, as fax functionality is intermittently unavailable while services are degraded. These issues are a continuation of yesterday’s incident with our fax provider, and their team is actively working to resolve the problem as quickly as possible. We'll continue to post updates as we have new information to share.

  2. resolved Dec 10, 2025, 01:17 AM UTC

    This is resolved. You can now view and send faxes again without error. Faxes in a "Pending" state are queued and will be processed automatically over the next few hours.