Healthie experienced a notice incident on December 10, 2025, lasting 5d 10h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Dec 10, 2025, 04:08 PM UTC
This is a continuation of yesterday's Sfax incident: there are delays with inbound and outbound processing, along with intermittent errors when trying to view faxes or add to a client's documents. We're monitoring and will post updates as we know more.
- monitoring Dec 10, 2025, 09:39 PM UTC
Sfax recovery is in progress. Services are starting to be restored, but you may still see errors when attempting to send or open a fax. We'll follow up with additional updates as we have more info.
- monitoring Dec 12, 2025, 12:46 AM UTC
We're still seeing delays with inbound and outbound fax processing, along with intermittent errors when trying to view faxes or add to a client's documents. Sfax continues to work through the root cause. All faxes are queued are will be delivered as the backlog clears. We'll continue to post updates until this is fully resolved.
- monitoring Dec 13, 2025, 04:59 AM UTC
Inbound and outbound faxing is operational, but we’re still seeing occasional delays when sending a fax or viewing a received fax in Healthie. Sfax is performing maintenance tonight from 9:00–11:00 PM Pacific. Faxing will be unavailable during this time until the service is back online. We’ll keep this incident open and continue posting updates until Sfax confirms that these issues are fully resolved.
- resolved Dec 16, 2025, 02:57 AM UTC
This is resolved. You can now send faxes and view received documents without error.