Resolved after 1 hour 43 minutes, affecting Healthie (Production), on January 5, 2026.
Queues are all caught up and response times have remained at normal levels. We're marking this incident as resolved.
Affected components
Update timeline
- investigating Jan 05, 2026, 07:55 PM UTC
We are investigating reports of slower than normal response times, resulting in increased page loads. We'll post another update as soon as we have more details.
- monitoring Jan 05, 2026, 08:33 PM UTC
Response times are back to normal. Some parts of the platform may have been inaccessible or white screens may have been observed while we were investigating the cause of increased page loads. Queues related to forms or report generation may be delayed while our system catches up. We're continuing to monitor to ensure the issue is fully resolved and will provide another update before marking this closed.
- resolved Jan 05, 2026, 09:38 PM UTC
Queues are all caught up and response times have remained at normal levels. We're marking this incident as resolved.
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