Healthie incident

Errors when working with charting notes, submitting forms

Healthie experienced a notice incident on January 7, 2026 affecting Healthie (Production), lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started: Jan 07, 2026, 08:07 PM UTC
Resolved: Jan 07, 2026, 10:18 PM UTC
Duration: 2h 11m
Detected by Pingoru: Jan 07, 2026, 08:07 PM UTC

Affected components

Healthie (Production)

Update timeline

monitoring Jan 07, 2026, 08:07 PM UTC

Starting at around 2:27 PM EST we started investigating reports of errors occurring when providers were viewing charting notes and patients were submitting forms. A fix has been deployed as of 3:02 PM EST and these errors should be resolved after refreshing or clearing your browser cache. We're monitoring to ensure the issue resolved and will provide another update before closing this incident.
resolved Jan 07, 2026, 10:18 PM UTC

We aren't observing any new instances of the error after the deployment of our fix. We're marking this incident as resolved.