Resolved after 2 days 20 hours, affecting Healthie (Production), on January 23, 2026.
Outbound fax delivery time has remained at normal levels. We're marking this as resolved.
Affected components
Update timeline
- identified Jan 23, 2026, 09:09 PM UTC
Sfax, our faxing provider, is reporting an issue on their end that's impacting the delivery of sent faxes, causing them to remain in a "Pending" status. They're actively investigating and working on resolving what's introducing these delays. We'll post another update as soon as we have more info.
- monitoring Jan 24, 2026, 02:22 AM UTC
Sfax has deployed a fix to address what was causing outbound faxes to be delayed. We're seeing a restoration to the normal delivery times of outbound faxes and are continuing to monitor to ensure a full resolution.
- resolved Jan 26, 2026, 05:30 PM UTC
Outbound fax delivery time has remained at normal levels. We're marking this as resolved.
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