Health Gorilla incident

Slow Response Times

Resolved after 3 hours 53 minutes, affecting Web Portal, on March 21, 2025.

investigating Mar 21, 2025, 03:02 PM UTC

As of 7:00 am PST, Health Gorilla's web portal is experiencing longer response times. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times.

Started
Mar 21, 2025, 03:02 PM UTC
Resolved
Mar 21, 2025, 06:56 PM UTC
Duration
3h 53m
Detected by Pingoru
Mar 21, 2025, 03:02 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Mar 21, 2025, 03:02 PM UTC

    As of 7:00 am PST, Health Gorilla's web portal is experiencing longer response times. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times.

  2. resolved Mar 21, 2025, 06:56 PM UTC

    System response time is now at normal levels.

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